Summer Launch Edition - 4" Sticker

Effective Date: August 1, 2023

At Dew Drop Backpackers Ltd., we strive to provide our customers with high-quality products and exceptional service. To ensure clarity and transparency, we have established a comprehensive return and refund policy. Please read this policy carefully before making a purchase from our website or any other sales channels.

• All Sales are Final: We hereby declare that all sales made through Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel) are final. Once a purchase is completed, it cannot be canceled or refunded. We do not offer any return or exchange for change of mind, incorrect product selection, or any other reason.
• Damaged or Defective Items: In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will investigate the issue and, if found genuine, we may offer a replacement or a store credit at our discretion. This policy is subject to verification and is not applicable to normal wear and tear, misuse, or negligence.
• Incorrect or Incomplete Orders: If there is an error in your order, such as receiving the wrong item or a part of your order missing, please notify our customer support team within 3 days of receiving the package. We will review your claim and take appropriate actions to rectify the issue. We may offer a replacement or store credit for the value of the missing/incorrect item.
• Shipping Errors: In the event of shipping errors, such as lost or undelivered packages, we will work with the shipping carrier to resolve the issue. However, please note that we are not responsible for any package once it has been marked as "delivered" by the shipping carrier. We recommend ensuring a secure delivery location to minimize the risk of theft or loss.
• Product Descriptions and Discrepancies: We make every effort to provide accurate and detailed product descriptions on our website. However, some discrepancies may arise, such as color variations or slight differences in dimensions. Such discrepancies do not qualify for a refund or return.
• Refusal of Returns: We reserve the right to refuse any return or refund requests that do not comply with this policy or are deemed inappropriate or fraudulent. Any attempted return without adhering to our policy will not be processed.
• Exclusions: This policy applies solely to purchases made through Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel). It does not apply to any third-party products or services that we may link to or advertise on our website. Each third-party seller or service provider will have its own policies, and you should refer to their terms and conditions for more information.

By completing a purchase with Dew Drop Backpackers Ltd. (dba.Kamloops International Hostel), you acknowledge and agree to abide by this Return and Refund Policy. If you have any questions or concerns regarding this policy or any aspect of your purchase, please feel free to contact our customer support team.

Effective Date: August 1, 2023

At Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel), we value your shopping experience and strive to provide efficient shipping services for our products. This Shipping Policy outlines the terms and conditions governing the shipping of orders placed through our website or any other sales channels. Please read this policy carefully before making a purchase.

• Shipping Methods and Times: We offer various shipping methods to ensure your order reaches you in a timely manner. Shipping times may vary depending on your location and the selected shipping method. However, please note that all shipping times are estimates and not guaranteed. We are not liable for any delays caused by factors beyond our control, such as weather conditions, customs processing, or transportation disruptions.
• Shipping Costs: As of August 1, 2023, Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel) does not provide free shipping for any orders. Shipping costs will be calculated based on the total weight of the products in your order, the shipping destination, and the chosen shipping method. The shipping fees will be displayed during the checkout process, allowing you to review the charges before completing your purchase.
• Customs and Import Duties: For international orders, customs and import duties may apply in the destination country. Please be aware that these charges are the responsibility of the recipient and are not included in the total order value or shipping cost paid to Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel). Customs policies and fees vary from country to country, and we recommend contacting your local customs office for more information.
• Shipping Carrier: We partner with reputable shipping carriers to deliver your orders safely and efficiently. Once your order is handed over to the carrier for delivery, Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel) is not responsible for any loss, theft, damage, or delivery delays that may occur. However, if you encounter any issues with your shipment, please contact our customer support team, and we will do our best to assist you in resolving the matter.
• Order Processing Time: We strive to process and ship all orders as quickly as possible. However, please allow 1-2 business days for order processing before the shipment is dispatched. During peak seasons or promotional events, processing times may be slightly extended.
• Shipping Address: It is the responsibility of the customer to provide an accurate and complete shipping address during the checkout process. We cannot be held accountable for any delays or non-delivery resulting from incorrect or incomplete address information.
• Lost or Stolen Packages: In the unfortunate event that your package is lost or stolen during transit, please contact the shipping carrier directly to initiate an investigation. We will cooperate with the carrier's investigation process, but we are not liable for any losses incurred during shipping.

By completing a purchase with Dew Drop Backpackers Ltd. (dba. Kamloops International Hostel), you acknowledge and agree to abide by this Shipping Policy. If you have any questions or concerns regarding this policy or any aspect of the shipping process, please feel free to contact our customer support team.